We take pride in our long-standing tradition of quality and well-made bedding products for the home. If you are not completely satisfied with any item purchased from United Feather & Down, we will gladly issue a refund. Please note the following provisions:
- Item(s) must be returned within 10 days of receipt.
- Item(s) must be in their original packaging and condition, with labels attached. Laundered items cannot be returned.
- Item(s) must have been purchased through United Feather & Down; purchases from retail partners cannot be returned to our online store.
- Custom items—including items with a monogram—are ineligible for exchange or refund, unless there is a manufacturer’s defect or error.
- Returns are refunded to the original method of payment.
- Exchanges will be made on a case to case basis. Please email us at: firstname.lastname@example.org for more information.
- All sales become final after 10 days from receipt of shipment
Items purchased using sale/discount codes are final sales. These items cannot be returned or exchanged.
The Dr. Maas Collection is not available for discount.
A Return Number must be obtained in order to return any item(s) purchased through our website. You can obtain a Return Number by signing into your United Feather & Down account. Once logged in, click on “Orders” and select the item(s) that you wish to return. Your return request will then be submitted to our customer service team. Alternately, if you do not have a United Feather & Down account you can process your return here. Please allow 1 – 2 business days for review of your return request.
Once your return request has been approved, you will receive an automated email which will contain the necessary Return Number and instructions on how to return your item(s). Please be sure to write the Return Number clearly and legibly on the outside of the box. Please contact us for any Return inquiries.
If you have received an item as a gift or did not create a United Feather & Down account, please contact us at email@example.com.
Most orders placed prior to 12pm ET Monday – Friday are processed and shipped the same day. Therefore, once your order is submitted there is a limited window of time during which an order may be cancelled. Please note: no changes can be made once an order has been submitted. If we are contacted prior to an order being packed and/or shipped, we may cancel the order and you may submit a new one. If you wish to cancel an order, email firstname.lastname@example.org.
Most returns are processed within 7 – 10 business days upon receipt of your package. Please allow additional time to process returned items reported as defective/in need of inspection. You will receive an automated email notifying you of your refund once processed. Eligible returns will be refunded for the full value of the returned merchandise to the original method of payment. Shipping costs will be refunded only if the return is a manufacturer error or a shipping error on our part. Credits to your account may take 3 – 5 business days to appear on your statement once the return has been processed.